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Shipping & Returns

Shipping

How will my order be shipped, what are my options?

Your order will be shipped by Australia Post eParcel Express Post. This is a signature required service. Orders placed before 12pm AEST will be received within 5 business days. 

Postage and handling costs

Standard shipping for purchases is charged at a flat fee of $4.95.

Changing your shipping address

We know you want your order fast so our team at the warehouse aim to process and pack your order as quickly as possible which means we're unable to make changes once you've placed it. This includes changing the delivery option, delivery address or payment method. Please contact us if you have any questions help@dupeaustralia.com.au

International Shipping

Unfortunately, we do not ship outside of Australia.

Do you deliver to a PO Box Address?

Yes, we can deliver to any PO Box in Australia.

What happens if my items get lost in the mail?

If you have received a Shipping Confirmation email, but have not received your order within the specified timeframe, please contact Australia Post or visit www.auspost.com.au and quote your tracking number. You can find these details within your Shipping Confirmation email. You can track the progress of your order at any time by clicking the tracking link contained within your Shipping Confirmation email. If the matter is not resolved though the postal company, please contact the Dupe team help@dupeaustralia.com.au for assistance.

What happens if I receive an incorrect item?

If you believe you have received an item in error, please contact the Dupé Australia Customer Service team help@dupeaustralia.com.au so we can arrange for the correct item to be sent to you. 

Returns

What is your Returns Policy?

Dupeaustralia.com.au is committed to customer satisfaction. If you are unhappy with your order you can exchange it for another product within 30 days of purchase, provided that:

  • The item has not been worn

  • The product is returned in its original packaging with tags attached

  • Return authorisation is included in the return package

  • The item is not a ‘Customise’ product

If you wish to arrange a product exchange please on an eligible item contact our Customer Service team help@dupeaustralia.com.au

Eligible items may be exchanged for a similar or higher priced product available at Dupeaustralia.com.au online store only. If replacement item is of greater value than original purchase the consumer must pay the price difference.

No returns on ‘Customise’ Dupe product. All Customise sales are final. We want you to love your ‘Customise’ Dupe; to ensure satisfaction, please double check your selections when customising your Dupe product.

How do I exchange an item?

Dupe will accept exchanges up to 30 days after purchase provided the product has not been used and is in its original packaging. Please retain your original receipt as proof of purchase. To discuss exchange options please contact our Customer Service team help@dupeaustralia.com.au Please refer to the return policy for more detail.

You will receive your refund through your original method of payment. This will take between 2-5 business days.  

Note: All ‘Customise’ products are final sale. There is no return or exchange on these items.

Customers are responsible for postage costs when exchanging Dupe.

What if my product is faulty?

If you believe a product is faulty, please contact our Customer Service team help@dupeaustralia.com.au for return instructions. Faulty items will be assessed on a case by case basis. If your item is found to be faulty, we will send you a replacement item free of charge.

Dupe reserves the right to reject returns that we reasonably believe to be worn or damaged through improper use. If this is the case no refund or credit will be issued and the items will be returned to the customer at the customer's expense.

What happens to my online return when it reaches Dupe?

Once our returns department receives your return/faulty product we will assess your claim within 7 days. If eligible, we will send you a promotional code to replace your item via www.dupeaustralia.com.au.

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